Contractor Connect

If a complaint is made against your home repair or home improvement contractor, we will investigate and if needed, hold a hearing. If confirmed, the contractor may be placed in the previous category until the item is corrected or a resolution has been given to the Building Official's satisfaction.

The Building Official maintains the right to change the contractor’s category at their discretion. Per Section 10-115 of the Chapter 10 Building-Related Codes of the City of San Antonio, the Building Official may also administratively cancel or suspend a registration after a hearing.

Contractors who have their registration canceled or suspended will be placed on the Canceled, Suspended, and Registration Appeals Report. This report will include:

• Contractor name
• Registration number
• Reason for the sanction
• Sanction
• Date imposed

It will also state whether the sanction was appealed by the contractor. The report will be updated monthly.

Canceled, Suspended, and Registration Appeals Report (PDF)

Criteria for home builder and home improvement contractor registration categories are outlined below.

Contractor Connect Home Builder Application (PDF)

Category 1: Registered Contractor

Contractors must meet the following requirements:

• Application and registration fee
• Code of Ethics acknowledgement form
• General liability insurance
• Approved FBI background check

Category 2: Registered Contractor Plus

Contractors must meet the following requirements:

• Requirements for Category 1
• All permitting fees are current
• No building related contractor infractions/complaints
• Attended at least two DSD training events (or other certifications approved by the Building Official) within the past year

Category 3: Premier Contractor

Contractors must meet the following requirements:

• Requirements for Category 1
• Requirements for Category 2
• A minimum five-year registration with DSD
• One agent affiliated with the contractor must obtain a Residential International Code Council (ICC) Certification or other certifications approved by the Building Official

Criteria for electrical contractor registration categories are outlined below:

Contractor Connect Electrical Application (PDF)

Category 1: Registered Contractor

Contractors must meet the following requirements:

• Application and registration is current with the City of San Antonio
• Code of Ethics acknowledgement form
• Employs electricians that are registered with the Texas Department of Licensing and Regulation (TDLR)
• No unresolved infractions or complaints on file with the City of San Antonio or TDLR
• General liability insurance
• Approved FBI background check

Category 2: Registered Contractor Plus

Contractors must meet the following requirements:

• Requirements for Category 1
• Current Certificate of Occupancy (COO) at business address, as approved by the Building Official
• Exceeds $300,000 minimum liability insurance per occurrence
• Obtains and complies with permit and inspection requirements
• All City of San Antonio Development Services Department (DSD) permitting and inspection fees are current
• A minimum three-year registration with DSD
• No building related contractor infractions/complaints
• Attended at least two DSD training events within the past year

Category 3: Premier Contractor

Contractors must meet the following requirements:

• Requirements for Category 1
• Requirements for Category 2
• Attended at least two DSD training events within the past year
• A minimum five-year registration with DSD
• The company has a Design Professional on staff

Criteria for mechanical contractor registration categories are outlined below:

Contractor Connect Mechanical Application (PDF)

Category 1: Registered Contractor

Contractors must meet the following requirements:

• Employs technicians that are registered with Texas Department of Licensing and Regulation (TDLR)
• No unresolved infractions or complaints on file with the City of San Antonio or TDLR
• Application and registration fee is current with the City of San Antonio or TDLR
• Obtains and complies with permit and inspection requirements
• Current with DSD inspections and fees
• Code of Ethics acknowledgement form
• General liability insurance
• Approved FBI background check

Category 2: Registered Contractor Plus

Contractors must meet the following requirements:

• Requirements for Category 1
• Minimum three-year registration with DSD
• Current Certificate of Occupancy (COO) at business address, or as approved by the Building Official
• Exceeds $300,000 minimum liability insurance per occurrence for Class A and $100,000 for Class B
• All permitting fees are current
• No building related contractor infractions/complaints
• Attended at least two DSD training events within the past year, or other HVAC related training, as approved by the Building Official

Category 3: Premier Contractor

Contractors must meet the following requirements:

• Requirements for Category 1
• Requirements for Category 2
• A minimum five-year registration with DSD
• One agent affiliated with the contractor must obtain a Residential or Commercial International Code Council (ICC) or Mechanical Certification (IAPMO) or other Mechanical related certifications as approved by the Building Official
• Support the Industry via Advisory Boards and training venues. Approved Professional Associations:
  • Texas Air Conditioning Contractors Association (TACCA),
  • Refrigeration Service Engineers Society (RSES),
  • Plumbing, Heating, Cooling Contractors (PHCC)
  • Mechanical and Sheet Metal Contractors Association of San Antonio (MCA-SMACNA)
  • Other approved by the Building Official)
• Have a Mechanical Engineer, PE, or Architect and/or the ability to produce mechanical design plans

Criteria for plumbing contractor registration categories are outlined below:

Contractor Connect Plumbing Application (PDF)

Category 1: Registered Contractor

Contractors must meet the following requirements:

• Application and registration (no municipality registration fee)
• Code of Ethics acknowledgement form
• General (TSBPE) insurance requirements
• TSBPE background check
• Pulls and closes permits
• Current Permitting fees
• General liability insurance
• Approved FBI background check

Category 2: Registered Contractor Plus

Contractors must meet the following requirements:

• Requirements for Category 1
• No plumbing related contractor infractions/complaints (DSD, TDLR and TSBPE)
• Attended at least two DSD training events within the past year or other plumbing related training, as approved by the Building official
• Maintained a minimum three-year registration with DSD
• Obtained at least one TSBPE license endorsements (Med Gas, MRFPSS, WSPS)

Category 3: Premier Contractor

Contractors must meet the following requirements:

• Requirements for Category 1
• No plumbing related contractor infractions/complaints (DSD, TDLR and TSBPE) Attended at least two DSD training events within the past year or other plumbing related training, as approved by the Building official
• At least two TSBPE license endorsements (Med Gas, MRFPSS, WSPS)
• Maintain a minimum five-year registration with DSD
• Company (owner or RMP) must maintain a Residential or Commercial International Code Council (ICC) or IAPMO plumbing certification or other plumbing-related certifications, license, as approved by the Building Official