Report an STR Violation

Step 1.Report a Suspected Unpermitted STR

All STRs are required to have a permit. 

Report Online

You may also use one of the following options:

Report to 311

To report a violation for a short term rental operating without a permit:

• Call 3-1-1 or 210-207-6000.
• Use the online form.

Report by Email

Use our contact form and include the following information:

• property address
• if available, the active listing as shown on the advertising website (like Airbnb, VRBO, Homeaway)

Report to Avenu 24 Hour Contact

Call 855-431-4818.

Step 2.Inspection Process

When you report this issue:

1. The complaint is forwarded to the Code Enforcement Section.
2. An inspection will take place within three days.
3. A 14-day notice will be issued for an observed violation.
4. If the violation has not been corrected at the time of reinspection, a citation is issued. It will be for up to $500 per day the property remains in violation of the STR ordinance.

Step 1.Report a Problem

To report a problem with an existing STR, here are a few helpful numbers:

Noise

1. Call 210-207-SAPD (210-207-7273).
2. Obtain a case number and email it to us. 

Trash

Call 3-1-1 or 210-207-6000.

Parking

Call 210-207-SAPD (210-207-7273)  to report any of the following:

• street parking concerns
• blocking driveways
• parking on private property
• parking too close to intersections
• parked vehicles impeding traffic on city streets

Step 2.24 Hour Contact

To access, please do the following steps:

1. Go to the STR Activity Report and Map.
2. Click on "Active STR Index" to see list.