City of San Antonio launches new and improved 311SA app

Published on March 11, 2025

The updated user experience includes new features, a sleek look, and performance enhancements. 

SAN ANTONIO (March 11, 2025) – The City has released a new and improved version of the 311SA Mobile App packed with new features, a sleek look and performance enhancements. The updated user experience includes additional resources for residents to connect with City services. 

“On this 3-11 Day, we urge residents to download the 311SA app,” said Paula Stallcup, Director of 311 Customer Services. “It is the most convenient way to report issues, improve your neighborhood and engage with your City government.”

The 311SA Mobile App allows users to interact with the City of San Antonio by submitting service requests for concerns that need attention. Users can identify their location through their mobile phone, attach a photo, answer a few questions to provide supporting information, and track requests through a profile. The updated app includes the following improvements:

Redesigned Home Screen

The redesigned home screen helps users quickly find and navigate city services and offers the ability to reach the 311 call center directly for additional assistance.

Enhanced Category Search

The new design makes reporting issues faster with the updated category layout and includes a search for request types. Simply choose the category needed with no time wasted.

Detailed Report View

The detailed report view better documents the information on service requests, making tracking and managing reports easier and more insightful. The service request definition provides a richer, more informative view of submitted reports.

Community Section with Monthly Leaderboard

The community leaderboard still includes the historical leader but now also shows the monthly leader, challenging users to make an impact.

Official Branding

The refreshed brand delivers a polished and unified experience that reflects 311’s commitment to serving individuals and the community.

Additional Updates

• The app is faster, smoother, and more responsive, providing a seamless experience with every use.
• Browse comfortably in low-light conditions with our brand-new Dark Mode.

Visit SA.gov/311SA to explore these improvements and download the app.